Refund Policy

At Aporiya, we’re committed to ensuring a seamless and trustworthy experience for everyone exploring pre-loved luxury fashion. To maintain fairness for both buyers and sellers, we have a straightforward No Refund, No Return policy. However, rest assured that if something doesn’t go as expected, our team is here to support you every step of the way.


No Refunds or Returns
At Aporiya, all sales are considered final. We do not offer refunds or returns unless there’s an issue, such as misrepresentation or authenticity concerns.

Before finalising your purchase, we recommend carefully reviewing the product description, photos, and any supporting documents (such as receipts or certificates of authenticity). If you have any questions or need clarification, feel free to contact us — we’re always happy to help!

Exceptions to the Policy
While our policy is clear, we understand that sometimes things don’t go as planned. In such cases, we make exceptions:

Misrepresentation: If the item you receive significantly differs from the description (such as size, colour, or brand), please contact us within 48 hours, and we’ll work to resolve the issue.

Authenticity Concerns: Should you have any doubts about the authenticity of your item, get in touch with us right away. We take these concerns seriously and will conduct a thorough investigation. If the item is found to be counterfeit, we’ll provide a full refund, including shipping costs.

Wrong Item: If you receive an incorrect item, please notify us within 48 hours, and we will make sure it’s corrected.

Buyer Responsibilities
To ensure a smooth transaction, we encourage all buyers to:

  • Carefully review all photos and item details in the listing.
  • Contact us if you have any questions about the size, condition, or specifics of the item.
  • Be sure of your purchase before completing payment.

Authenticity Guarantee
At Aporiya, we stand firmly behind the authenticity of every item sold on our platform. If you ever encounter an inauthentic item, we will fully support you in securing a refund and take swift action to maintain the integrity of our marketplace. Your trust is our priority, and we are dedicated to making Aporiya a place where you can shop with complete confidence.